Returns & refund policy

We want you to be happy with your UHURU piece. If something isn't right, here's how returns and refunds work.

1. Standard items

Unused items in original condition can be returned within 7 days of delivery. The item must be unworn, with no signs of use, and returned with its original packaging where possible.

2. Custom and personalised items

Custom and personalised pieces are made to your specification and cannot be returned unless they arrive faulty or differ from the brief you approved. We confirm every detail with you before production begins.

3. Faulty or incorrect items

If an item arrives faulty, damaged in transit, or differs from what you ordered, contact us within 7 days with your order reference and a photo. We'll repair, replace or refund it — whichever is most appropriate.

4. How to start a return

• Email us with your order reference and the reason for the return.
• We'll confirm the return and how to send the item back.
• Return shipping is at your cost for change-of-mind returns; faulty items are collected at our cost.

5. Refunds

Once we receive and check the item, refunds are issued to the original payment method. Please allow up to 14 days for the funds to appear, depending on your bank or payment provider.

6. Exchanges

Prefer a different size or colour? Where stock allows we'll exchange a returned item for another. Contact us and we'll arrange it.

This policy operates alongside your statutory rights, which remain unaffected. Contact details are on the contact page.