Products & materials
What leather do you use?
Full-grain, vegetable-tanned cowhide. Every product page lists the exact materials — leather, lining, hardware and thread — so you always know what you're buying.
Is everything 100% leather?
No — and we say so plainly. The outer is full-grain leather, but linings (cotton twill or canvas), thread and brass hardware are separate materials, listed on each product page. We never describe a product as '100% leather' unless every component is leather.
Where are your products made?
In our workshop in Tanzania. Each piece is cut, stitched and finished by hand.
Sizing
How do I choose a belt size?
Measure a belt you already wear from the buckle fold to the hole you use most, and match it to the size ranges on the product page. If you're between sizes, go up one.
Do bags fit my laptop?
Each bag's product page lists its laptop capacity (13-inch or 15-inch) and dimensions, so you can check against your machine.
Orders & payments
What payment methods do you accept?
Mobile money (M-Pesa, Tigo Pesa, Airtel Money), card, and bank transfer. Your order is only confirmed once payment is verified.
Can I review my order before paying?
Yes. Before you submit, checkout shows the complete order — items, totals, delivery and payment — so you can correct anything.
How do I track my order?
Sign in to your account and open Orders, or use the reference and email from your confirmation. We'll also email you as your order moves through production and delivery.
Delivery
Do you deliver outside Dar es Salaam?
Yes — we deliver across Tanzania. Delivery fees depend on your region and are shown at checkout. Delivery is complimentary on orders over the threshold shown in the announcement bar.
Can I pick up my order?
Yes. Choose pickup at checkout and collect from our workshop in Dar es Salaam, usually within 1–2 days.
Do you ship internationally?
Not yet. International delivery is planned — join the newsletter to hear when it launches.
Returns & exchanges
What is your returns policy?
Unused items in original condition can be returned within 7 days of delivery. See the refund policy for the full terms.
Can I return a custom or personalised item?
Custom and personalised pieces are made to your specification and can't be returned unless they arrive faulty. We confirm every detail with you before starting.
Custom & corporate orders
Can you emboss a name or logo?
Yes — initials, names and logos can be embossed on most pieces. Tell us what you'd like on the custom orders page.
Do you do bulk or corporate orders?
Yes — branded wallets, belts and bags for teams, clients and conferences. Use the corporate enquiry form and we'll quote for your quantity.
How long do custom orders take?
Usually 2–3 weeks, depending on the piece and the queue. We'll give you a firm timeline when we confirm your brief.
Care
How do I care for my leather?
Wipe with a dry cloth, condition with a neutral balm twice a year, and dry wet leather slowly away from heat. Each product page has specific care notes.
Will the colour change over time?
Yes — that's intended. Vegetable-tanned leather darkens and develops a patina with use. It's a feature of the material, not a fault.
Still stuck?